So, I strongly suggest that you don't either!
Over the course of three weeks, I called and twice spoke to a person (Christie?) asking for a quote for house insurance. I left details both times (having never received a return call after the first attempt) and even after expressing some frustration on the second call, still wasn't contacted. I rang a third time yesterday and left a message during their half-hour lunch break requesting they call me back that afternoon. I even reminded them on my message about the old expression "three strikes and you're out". No response.
This is absolutely unforgivable so I infer that they have a terrible customer service attitude and don't want my business. That's fine because, going on their past behavior, I certainly don't want to do business with them.
Had the best experience talking with Robert. I gave him all of my info to get me a quote and when called back he said that the current rate I was paying was best. So even though he didn't write me an insurance policy he still spent the next 20 minutes or so educating me on the different options of insurance and what they mean. Who does that? Someone who cares and are passionate about what they do. We need more people that have that kind of philosophy. Even though he didn't get a policy for me today, if I can get a better rate anytime in the future, he will be the one I call.
My go to guy is Mitch, he's been there for me and my family for home and auto coverage needs. He's the man; efficient, prompt and reliable agent makes my life easy and it's an asset to this company. Thanks again Mitch!!
The Wurzel Insurance Agency is a US Insurance Agency based in Oviedo, Florida. The Wurzel Insurance Agency is located at 1942 County Rd 419 #1000, Oviedo, FL 32766, USA.
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