This is my favorite pet store. The prices aren't super cheap, but it's worth it. It is the cleanest pet store I have ever seen, and the animals were all healthy and happy (including the fish, which is rare). None of the animals paced or looked stressed, and the fish section was not gross/ containing a bunch of dead fish. The staff were all knowledgeable and super friendly, and even knew the names of multiple customers' dogs when they walked in. Furthermore, it had the brand of cat food that I get that I can't always find!
Great selection for cat products. I live in Winter Park, and while there are plenty of specialty pet stores around us for dogs there aren't a lot for cats. I typically have to go all the way to the Colonial PetSmart for cat stuff. However, since I come up here for school this location is perfect. The staff are wonderfully friendly and it is an extremely clean store. I was offered a coupon as I was browsing cat food and I got into a conversation with a very nice employee about cats. I'm happy they are starting to do adoptions there. My boyfriend and I will certainly be back!
I have been loyal to our Oviedo Pet Supplies Plus since they opened. They've always been super welcoming, friendly, and helpful. They have great prices, and I love that they give discounts to first responders. I always donate a couple bags of treats or cans of food for animals in need since they are so generous with their discount. My experience today, however, turned me from a loyal customer to a customer who will no longer shop at any Pet Supplies Plus store. I purchased a crate a couple weeks ago for our collie to use in a hotel during an upcoming trip. Two days later, we found out she has cancer and her remaining lifetime can likely only be measured in days, not weeks. We cancelled our trip, and I went in to return the crate today. IT WAS COMPLETELY SEALED, NEVER OPENED. The crate was large so I went in the store to get a cart. The gentleman at the door asked if he could help me, and I mentioned I was returning a crate. His smile quickly faded. When did you buy it? Has it been opened? I told him the girl at the register told me I could return it within 30 days if we didn't open it. He said the manager was not accepting returns because people were buying items like crates before the hurricane, using them, and returning them. I'm sorry people take advantage like that, but this box was completely sealed and intact. I brought it in to the store and the manager, R****, who has always joked and talked with me in the past, completely treated me like a criminal. They checked that box with eagle eyes and finally agreed to give me a refund. She then asked in a snotty attitude if I was going to donate to help animals displaced from the hurricane since I was getting a refund. In my head I was thinking, "Not after the way you've treated me." I politely declined and will donate in other ways now. I never lost my patience, thanked them and kept a smile on my face, but I sat in my car crying for 15 minutes afterward. You guys showed your true colors today. I will not step foot in there ever again and will drive 1 mile further to another pet store for our other pets' needs.
Called this place to ask if they carry canned kitten food by Merrick. A woman answered the phone asking "how can I help you". I said "would you be able to tell me if you have an item in stock?" She said "No. I have customers in front of me. What is it you were looking for?" I told her the item. She said "if you call back in about twenty minutes I can help you then." I called 20 minutes later and she picked up the phone and said "hold please", placing me on hold immediately. I waited on hold for 15 minutes before hanging up. No I do not recommend this place.
They have always been helpful to me at this store. And always find what I need!
Pet Supplies Plus is a US Pet Store based in Oviedo, Florida. Pet Supplies Plus is located at 4250 N Alafaya Trail #240, Oviedo, FL 32765, USA.
Please contact with Pet Supplies Plus using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Pet Supplies Plus opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.